Unlocking Your Account
You can unlock your account when it is locked, such as when you exceed the allowed number of attempts to enter the correct password.
To unlock your account
1.
On a pre-Windows Vista operating system, click the Forgot My Password button on the Windows logon screen.
On a Windows Vista operating system, click the Manage My Password command link on the Windows Vista logon screen.
2.
On the Enter Your User Name page, type in your user name, and then click OK.
If you forgot your user name, follow the steps outlined in Locating Your Account.
If you have entered only part of your user name, then you will be redirected to the Locate Account page where you can select your account or search for it.
3.
On the Welcome page, click Unlock My Account.
4.
On the Answer the Questions page, type the correct answers to the displayed questions.
On this page, you must provide the answers which you have specified in your personal Questions and Answers profile.
To hide your answers, select the Hide my answers for security purposes check box.
5.
On the Enter Defender Passcode page, type the passcode from your Defender token, and then click Next.
This step is optional and appears only if the administrator has configured Defender in your environment.
6.
On the Select Target Systems page, select check boxes next to the systems in which you want to reset your password, and then click Next.
This step is optional and appears only if the administrator has configured Password Manager to allow you to manage your passwords in different systems.
7.
If prompted, on the Enter New Password page, do the following:
Re-type the password in the Confirm new password text box.
This step is optional and appears only if your password has expired or the administrator has configured Password Manager to require password reset at next logon.
8.
Click Finish.
The number of attempts to provide the correct answers is defined by the current Security Policy. If you exceed the allowed number of attempts, you will see an error message describing the problem. Contact help desk support for assistance.